Dell

so, the bf got his dell laptop that he ordered about 2 weeks ago. and it finally came today. took awhile, yea. anyways, he ordered the laptop to be shipped by second day air. but when the package arrived, he noticed that it was shipped by ground. funky, right? -_-

the bf decided to complain to dell since he was charged $60 for the shipping. 高いよね。だからどうせなら文句言ってお金返してもらう方が得じゃん？so that was what he did. he was on the phone for about an hour and a half. nothing was resolved. he spoke to so many people and went to the highest position he could get to (the manager on duty) but nothing would be able to get done. which really bites because he should be entitled to a refund for the shipping since he didn't get what he payed for. or am i wrong??

either way, dell has got some crappy customer service. they really should do something about that. じゃないといつか痛い目見る。he's gonna try to find a way to get his money back. good luck! :) let's hope there's an answer.

currently listening to: 何度も - 青山テルマ